& Assistants - AISSA
AISSA automated live chatting-bots offer
Personal Shopping Assistance for online
consumers, and affordable Customer Support
for online vendors.
AISSA expert systems are built using machine learning (ML) and natural language processing (NLP) models to offer superb customer experience.
AISSA Alyx is available on FB Messenger and Telegram and soon also Amazon Alexa and Google Home.
AISSA Felix to serve customers 24/7 through website, social network and messaging platform.
- Get complete product information
- Compare prices from multiple shops
- Understand your needs
- Find the most suitable product
- Save time and money
- Engage with customers
- Increase conversion rates and revenues
- Reduce cost of support centre
- Increase support efficiency
- Improve customer satisfaction
Alyx Chatbot (https://alyx.aissalabs.com/) is a virtual assistant that chat with customers and help them select the most suitable electronic products according to their specific needs. Alyx chatbot brings customers wishes affront and identifies products that match their needs, search online review, compare prices from different shops and guide them to the final purchase.
Felix Chatbot (https://felix.aissalabs.com/) is the automated customer service solution for the online retailers to serve customers 24/7 cost-effectively. Felix Chatbot is not only an automated customer assistant that helps you solve customers’ problems instantly, but he is also a product expert that help customers select the right products for their needs, especially for electronic products whose technical specifications can be daunting for your customers.
CA module is tailored specifically for online retailers and shop owners. It provides automation services for repetitive support tasks, and assistance with navigation and product search. The module follows company's and/or brand's policies of customer support and assistance, is able to learn from existing CRM and support existing teams.
PC module is able to provide advises to consumers related to product reviews, comparisons and technical specifications. The PC module is built using a series of advanced novel NLP models using. The users receive rounded product information based on a their queries and expressed interests.
NR module is able to analyse your needs during a conversation and surveying specific to a product category of interest. The NR module refers to historically recognised needs, and quantifies the degree of relevance of a particular product to a user using weights estimated from replies.
PD module is able to find optimally-fit products taking into account user's needs. It applies novel approaches to estimation of filters to narrow down the selection list. Ultimately, the module list best-fit products, and enables price comparison from multiple shops.
AISSA bots are built using proven Open Source technologies based on Python language. Web applications are build using Pyramid framework, a light and highly customisable Python framework.
AISSA bots use machine learning to train natural language processing (NLP) and generation (NLG) models. AISSA is based on Python NLTK library, while also employing api.ai and other frameworks and APIs.
AISSA bots are compatible and integrable into any existing social network, instant messaging (IM), as well as live chatting services. Facebook, Twitter, Skype, Slack, WeChat, WhatsApp, are only some of them.
AISSA bots use SSL encryption with HTTPS protocol, are equipped with state of the art security measures to guarantee flawless experience and maximum desired privacy during browsing or purchase.